Privacy Policy

1. Introduction and Commitment

Heartiest.org ("Website") and Heartiest App ("App") are operated by Heartiest Wellness Pvt. Ltd., a health and wellness organisation dedicated to preventive heart care, holistic wellbeing, and digital education.

We are deeply committed to safeguarding the privacy, confidentiality, and security of every user's personal information. This Privacy Policy outlines how we collect, use, process, share, and protect your information when you use our website, mobile application, assessments, online programs, corporate wellness packages, or any related services.

We uphold the belief that privacy is a right, not a privilege. Every piece of data you share with us is treated with care, consent, and respect.

By accessing or using our services, you agree to the terms described in this policy.

2. Scope of Policy

This Privacy Policy applies to:

• All individuals using the Heartiest Website, Heartiest App, or Heartiest Store.
• Participants in our assessments, courses, challenges, events, corporate programs, and wellness initiatives.
• All offline and online data collected through forms, communications, feedback, or transactions.

It does not apply to third-party platforms or affiliates linked to our site (e.g., payment gateways, delivery partners, or advertisers). Their privacy practices are governed by their own respective policies.

3. Information We Collect

We collect only the information necessary to deliver our services effectively and improve your experience. Data is collected either directly from you or automatically through your use of our digital platforms.

3.1 Personal Information (Directly Provided by You)

When you create an account, register, or engage with Heartiest, we may collect:

• Full name, contact number, and email address
• Date of birth, gender, and demographic details
• Billing and shipping address (for product deliveries)
• Health-related information (only if voluntarily shared during assessments or programs)
• Corporate/Institutional details (for B2B clients)
• Login credentials, profile photo, and preferences
• Communications and messages sent through support, chat, or social channels

3.2 Health and Assessment Data

Certain programs may require optional health metrics (e.g., height, weight, blood pressure, lifestyle habits, medical history). This information:

• Is used only to generate personalized reports, recommendations, and progress tracking.
• Is never shared externally without explicit written consent.
• Is stored securely and anonymized for analytical or educational insights.

3.3 Automatically Collected Data

When you visit or use our website/app, we automatically collect certain data:

• Device type, browser, IP address, and operating system
• Pages visited, duration of visit, and referring URLs
• Cookies and session identifiers
• Mobile device identifiers, app version, and crash logs

This information helps us improve performance, analytics, and personalization.

3.4 Payment Information

For purchases, payments are processed through secure third-party gateways (e.g., Razorpay, PayU). We do not store card details or banking credentials. Payment-related details are handled per PCI-DSS compliance standards.

4. How We Use Your Information

Heartiest uses collected data only for legitimate, consent-based, and service-related purposes.

• To create and manage your user account
• To deliver courses, assessments, and wellness programs
• To process orders, payments, refunds, and subscriptions
• To personalize your learning experience and recommendations
• To communicate important service updates and notifications
• To improve platform functionality, design, and content
• To ensure security, prevent fraud, and comply with legal obligations

5. Data Sharing and Disclosure

Heartiest does not sell, rent, or trade your personal data. We may share data only in the following limited circumstances:

• Service Providers: Trusted vendors who assist with hosting, payment processing, analytics, or communication (under strict data protection agreements).
• Legal Compliance: When required by law, court orders, or government authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• Consent: When you explicitly authorize sharing with a third party.

6. Data Security

We employ industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all data transmissions
• Secure server infrastructure with firewalls and intrusion detection
• Regular security audits and vulnerability assessments
• Access controls limiting data exposure to authorized personnel only

While we take all reasonable precautions, no system is 100% secure. Users are encouraged to maintain strong passwords and protect their login credentials.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login sessions
• Analyze site traffic and usage patterns
• Deliver personalized content and recommendations

You can manage cookie preferences through your browser settings. Disabling cookies may limit certain features of our platform.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal information
• Withdraw consent for data processing
• Request a copy of your data in a portable format
• Object to or restrict processing of your data
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at info@heartiest.org.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Upon account deletion or request, your data will be permanently removed within a reasonable timeframe, unless legal retention is required.

10. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take prompt action to delete the data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated "Effective Date." Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

For any privacy-related questions, concerns, or requests:

• Email: info@heartiest.org
• Phone: +91 9810 190 624
• Address: Heartiest Wellness Pvt. Ltd., P-45, Mayur Vihar Phase I, Near Ahlcon Public School, Delhi – 110091